Mitel Call Recoding
Unifiedway is a Mitel Solution Partner in KSA, providing Mitel Call Recording and Workforce Optimization solutions Enable your organization to quickly capture, archive, organize, playback, and share voice documentation for valuable insight into customer interactions.
Mitel Call Recording in KSA
Call Recording for MiCloud enables call recording for users. Users can record telephone calls and then search for, play, and download call recordings from the call recording portal. By default, call recordings are available on the call recording portal for one year. For information about longer-term external storage of call recordings, see Managing MiCloud Connect Archiving.
If you are a Decision Maker or Phone Manager, you can activate Call Recording for your account. You can enable Call Recording for users on your account and you can view and edit Call Recording settings from the Connect Portal.
Benefits
Customer experience
Mitel Call Recorder facilitates organizational training and operational reviews for improved customer service and fraud prevention.
Legal Responsibilities
Enjoy configurations to help comply with national and local laws, such as PCI DSS standard.
Dispute Resolution
Quickly access recordings to resolve customer disputes, optimize best practices and ensure governance.
Powerful Transcription and Analytics
Search, transcribe, categorize and analyze interactions for rapid insights and trade reconstruction
MITEL CALL RECORDER FEATURES
Automatic recording of external calls continuing through call transfers and redirections
Persistent call recording captures ‘cradle to grave’ caller interactions, including those with IVRs, voicemail, hunt groups, workgroups and other extension type
Flexible call record profiles to effectively record what needs to be recorded
User control of Save/No Save and Pause/Resume of call recording
Pause/Resume support allows agent to not record sensitive information (e.g. customer credit card number,) thereby facilitating PCI compliance
Ready to take your business to the next level?
CHARACTERISTICS OF OUR Unifiedway TEAM
Providing your business with a quality IT service is our passion.
ONSITE AND REMOTE IT ASSISTANCE
Our Remote Network Support is deployable in the small-to-medium-sized business, to conduct intelligent offsite network support.
SOLVING IT PROBLEMS ON TIME
For more than 35 years, we have been responding quickly and solving problems that many companies had in KSA.
SUSTAINABLE AND RESILIENT INFRASTRUCTURE
Our sustainable and resilient infrastructure is supported by skilled technical professionals that address your business unique challenges and maximize the value of your IT investments.
MULTI-LANGUAGE ASSISTANCE
We speak your language. Our IT team is ready to assist you
IT SPECIALIZED ACCOUNT MANAGER
Once we start working together, we will assign an IT account manager that will remain with you through every requirement your business might need
MULTIPLE AREAS OF EXPERTISE
Unifiedway has a wide range of knowledge for IT Support, Network Solutions, Security, CCTV Solutions, and more.
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