Call Center Solutions in KSA
Use Unifiedway Call Center solutions in KSA. Handle your business communication from anywhere, anytime, and never miss important calls.
Call Center Solutions KSA
We offer powerful, flexible, and easy-to-use solutions designed for automation and efficient management of call centers, allowing real-time collaboration and improving productivity between agents and supervisors. We offer call center solutions in KSA, designed to manage inbound and outbound call campaigns. Our solutions are flexible and cost-effective, include all required components for the businesses in KSA that aim at establishing more effective communication with their customers and increase customer satisfaction. We offer call center solutions and contact center solutions from Avaya, Cisco, and Mitel.
What Makes Unifiedway one of the Top Distributed Cloud Call Center Providers in KSA
Call Center Analytics Dashboard
Create customized reports and observe call trends and agents’ performance on your Call Center solutions dashboard and draw business insights to enhance your agents’ productivity
Call Monitoring
Hear all the live calls made or received by your agents. Share relevant information with your agent remotely and help in reducing caller churn by enhancing a customer’s experience
Handle Large Call Volumes
Our Cloud Call Center Solution KSA can handle up to 50 calls routing the calls to the next available agent. Not only does it reduce the waiting time of a caller, it also provides quick solutions.
Easy CRM Integration
Integrate could call center software with all the leading CRMs and manage your customers in a much more refined manner. Get customized dashboard and reports
24x7 availability
Provide assistance to your customers any time of the day and ensure that they get quick updates for their queries. Handle calls remotely, negating the need of your agents’ staying in office to attend calls.
Manage availability status of agents
Agents can easily change their availability status on the inbound call center solution app with just a single click. The calls would only be routed to them if the status says ‘available’, otherwise it would be routed to the next available agent.
Call Center Software for Business in KSA
We are experts in call center industry, specializing in KSA markets for 35 years. We offer the complete portfolio of call center solutions from call center IT systems & hardware to services such as voice recordings, consultancy, outsource or building your Call Center from scratch.
Transform your Customer Engagement
Deliver personal phone support: Helps customer service teams provide phone support within a multichannel context, for seamless support across email, chat, social media, SMS, and voice.
Empower agents to resolve more issues, faster: Timesaving tools like automatic ticket creation and customer profile screen-pops, allow agents to focus on helping customers quickly, not on searching for information or navigating multiple systems.
Measure and improve phone support operations: Keep track of all calls with tickets and call recording, monitor queue volumes and agent performance with real-time reporting and monitoring, and understand how your phone support fits into your multichannel operations with centralized reporting.
Virtual Cell Center Solution
Virtual call centers are another fast-growing solution that many businesses are taking notice of and considering when looking call centers. A virtual call center will use software such as, different types of Search CRM software to form a call center, in which agents can be located anywhere geographically. This is an advantage in call center solutions for many businesses because they are able to have people who can work on all different time zones. Also, this takes away from any additional need to purchase an entity to gather people in one place to do this type of work and will cut costs across the board in various ways.
Ready to take your business to the next level?
CHARACTERISTICS OF OUR Unifiedway TEAM
Providing your business with a quality IT service is our passion.
ONSITE AND REMOTE IT ASSISTANCE
Our Remote Network Support is deployable in the small-to-medium-sized business, to conduct intelligent offsite network support.
SOLVING IT PROBLEMS ON TIME
For more than 35 years, we have been responding quickly and solving problems that many companies had in KSA.
SUSTAINABLE AND RESILIENT INFRASTRUCTURE
Our sustainable and resilient infrastructure is supported by skilled technical professionals that address your business unique challenges and maximize the value of your IT investments.
MULTI-LANGUAGE ASSISTANCE
We speak your language. Our IT team is ready to assist you
IT SPECIALIZED ACCOUNT MANAGER
Once we start working together, we will assign an IT account manager that will remain with you through every requirement your business might need
MULTIPLE AREAS OF EXPERTISE
Unifiedway has a wide range of knowledge for IT Support, Network Solutions, Security, CCTV Solutions, and more.
PARTNER
