Mobile Workforce Management Solution

Solution built to reduce working hours and increase workforce productivity

virtualization management system

Mobile workforce management 

Enable Seamless Teleworking With MiVoice Office 400 Platform & SMB Controller

The Mitel SMBC SMB Controller is a communication server loaded with Mitel MiVoice Office 400 application software.

This self-contained communication platform includes the hardware and software applications required to deliver voice, messaging, mobility, presence, conferencing, collaboration and applications, specially designed to meet the needs of  businesses from 5 to 200 users with users working on and off premises and on the move.

Built-in integration with Mitel Cloudlink enables powerful teleworking and mobility features extending the office voice network to teleworkers, and mobile users.

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Mobile Workforce Management Solution examples

mobile work force

Work from Anywhere with Mobility Application

MiVoice Office Mobility Application MOMA. Mobile devices act as an extension of the office Telephone System. Works with Wi-Fi and Cellular data connections with no VPN.

mobile work force example

Work from Home with Softphones

MiVoice Office Web Application MOWA supports Softphones with presence and chat. Enable Teleworkers to make and receive calls using the office work number with no VPN connections.

mobile work force example

Contact Center

The Mitel 400 Call Center is preloaded on SMBC and is designed to give your customers the freedom to interact with your business on their preferred device, using the media that works best for them whether it is voice, chat, or email while giving agents and supervisors the tools to optimize the customer experience. Agents can be on or off-premises.

Mobile Workforce Management Solution

Unified Communications, Collaboration applications, and call centers are pre-installed and can be activated by licensing at any time, as required.

  • Support for analog, ISDN and SIP trunks
  • Simultaneous ring deskphone, softphone and mobility app
  • Up to 16 Voicemail channels and 1000 minutes Voicemail capacity
  • Up to 16 Call recording channels
  • Conference Bridge up to 10 conferences with 6 participants
  • Support for Mitel’s broad phone portfolio 6800/6900 SIP phones & analog phones
Contact us today to find out how our IT services
offering in Saudi Arabia can keep your IT running smoothly