Mitel Unified Communication

Unifiedway Services help accelerate the business value of your Mitel UC solution whether you need to implement a new UC solution, add UC to an existing Mitel voice solution, or migrate your Mitel solution to a supported release.


MItel Unified Communication

 UC technologies can benefit every organization, but in order to take advantage of the technology, you need the technical expertise to roll out your new solution with confidence. If you have an existing voice solution and want to take advantage of UC, you may need to assess what you have and plan your next priorities before you can roll out UC in your organization.


mitel unified communication

The  Benefits Of Mitel  Unified Communications

Reduce time wasted

Unified communications and collaboration enables real-time presence across your organization, giving employees instant insight into their coworkers’ availability to connect via voice, IM or video. This at-a-glance information, which can be automatically retrieved from employees’ existing calendars, can reduce communications latency by making it easier to find the right person and get an answer to a business question.

Connect geographically dispersed employees

The reality is, today’s business is global. In order to truly leverage top talent across the globe, businesses can use unified communications and collaboration to make it easier for employees in multiple locations to work on projects. To bridge the geographical distance, unified communications and collaboration’s teamwork components are key to enabling real-time collaboration even when in-person interactions are not feasible or ideal.

Mitel unified communications for your business

Unified communications in the clouds

Businesses who use Mitel’s onsite PBX solution can expand their systems network into a hybrid infrastructure of both cloud and onsite environments together for their unified communications.

Commonly used features such as extension to extension dialing, IM, and presence, as well as Mitel’s MiCollabartion solution can be utilized without compromise.

mitel unified communication

The effective teleworker

Mitel is designed for the modern workforce which includes accommodating the growing number of remote employees who work out of home-based offices.

By utilizing softphone client applications and tools that can be installed on mobile devices as well as desktops, teleworkers can experience same phone and communication functionality as if they were at the main office or any other onsite location.

Call agents benefit from unified communications

For businesses looking to include contact center functionality into their operations, the MiContact Center line of products can be incorporated into their existing MiVoice platform.

Just like the MiVoice line, MiContact Center solutions are offered with various features and functionality that best match the goals and requirements of the individual business.

call center agent
unified communication

Unified communication features

MiVoice includes unified communication features that provide even the smallest business with the right tools that are intuitive to use, making it easy to communicate with ease.

  • Unified voice messaging with AA
  • Meet me conferencing
  • Automatic call distribution
  • Hot desking
  • Twinning
  • Mobile hand off
  • Teleworking
  • Reporting

The benefits of scalability

As your business grows and requires more features and functionality Mitel’s MiVoice unified communication solution can easily grow with you.   This means you are not required to purchase a solution that is more than what you need.

Mitel offers solutions for businesses of every size so companies can choose which option to is best suited for their particular strategy and goals.  Contact us today to learn how Mitel can benefit your business communications.

Contact us today to find out how our IT services
offering in Saudi Arabia  can keep your IT running smoothly