Mitel call recording
Unlock the full potential of your customer experience with valuable insights into every interaction with recording solutions, such as call center recording
Mitel mivoice call recording
With Unifiedway Call Recording service you get a carrier-independent call recording for you office phone system that works equally well on both landlines as mobile numbers. The service makes it easy to record both incoming and outgoing calls and the Mitel Call Recording works on both the softphone and your mobile app. The calls are then stored in an intuitive and user-friendly web interface with the ability to search for various parameters, such as number, time, call length etc. The files are then encrypted for secure storage.
Benefits of Mitel Call Recording
Gain customer trust and loyalty by protecting their most sensitive information and mitigate regulatory fines.
TAILORED CUSTOMER EXPERIENCE
Improve customer experience through employee and customer evaluations to increase service levels and KPIs.
QUICK CONFLICT RESOLUTION
Quickly access recordings to resolve customer disputes, optimize best practices and ensure governance.
Mitel voice Connect Call Recording
RECITE’s flexible interaction recording solution for Mivoice Connect enables customers to choose the most effective choice to fit their needs without compromising quality or performance. additionally , peace of mind assurance that RECITE can handle any signaling or media codec type configured to record any call type within the Mivoice Connect environment including but not limited to mobile and remote users.
Unifiedway Meets Your Interaction Recording Needs
▸ Support for T1, E1, J1, SIP, and MGCP
▸ Support for L16, G.722, G.711 & G.729a codecs
▸ Recording of Trunk or Station side conversations
▸ Single, Multi-Site, Regional and Geographic deployments
▸ SharePoint and Azure cloud integrations for superior archiving and storage
Easy Recording of Mivoice Connect:
▸ Shoreware Remote software is installed on the RECITE server enabling RECITE to utilize TAPI WAV to receive the call events (META data) from the ShoreWare server and voice from the Mivoice Connect switches.
TAPI & Passive Tap / Port Mirroring:
▸ Shoreware Remote software is installed on the RECITE server enabling RECITE to receive TAPI
call events (META data) combined with Passive TAP (T1, E1, J1 Trunk) or Port Mirror (L16, MGCP)
Station side (Audio) to record the complete conversation
CDR & IP Trunk:
▸Utilizing CDR events from the Shoreware server (META data) and Passive (SIP) Trunk for Voice to record complete conversation
▸ No need for expensive Media Proxy ports to record SIP trunk side
• Easily record via Port Mirror (L16, MGCP) Station side traffic (Meta data & Audio)
Why Unifiedway for Mitel voice Connect:
▸ It’s affordable. Concurrent based recording licenses with no forklift upgrades.
▸ It’s easy to install and manage. A typical install can be done in less than one day.
▸ It’s compatible. Every leading UC vendor on the market is supported
▸ It’s flexible. Deploy on a Physical or Virtual (VMware or Hyper-V) server.
▸ It’s secure. Utilizes AES 256 bit encryption
▸ It’s compliant. SOX, PCI and HIPPA ready
If you are looking to record another Mitel MiVoice product, Recite offers active and passive integrations into the MiVoice Office 250, MiVoice MX-ONE, MiVoice 3300 and Mitel SX-200 platforms.
For more information, contact us.
Who is it for?
Mitel Voice Call Recording does offer flexible and scalable deployment, but really this is a tool for larger businesses. For a start, there is a separate small business edition for MiVoice Office 250, Mitel’s telephone platform for the SME market. The concept of seamless distribution and access to recorded data is also much more of a benefit to bigger organisation with different departments, perhaps operating at different sites, where any tool to break down physical barriers to communication and collaboration has a bigger impact.
What is it compatible with?
Miel Voice Call Recording is a proprietary platform built as an add on to Mitel’s MiVoice Business and MiVoice MX-One telephone and communication platforms.
Where to buy and for how much?
Contact a Unifiedway reseller for pricing information about types of Mitel call recording and Prices contact us now