Alpha – Call Recording Software

Use  Alpha call recording software to easily record, play back, download and store your inbound and outbound business calls. Improve the quality of your customer service and the performance of your support and sales teams or simply retain conversation recordings to comply with the law.

alpha call billing system

Automatically record all your business phone calls

The most reliable call recording system

Activate automatic call recording and configure recording rules in the click of a button. Maintain full control over your recording and storage preferences for better compliance management and data handling.

Bussiness Call Recording Software in Saudi Arabia

Record at your discretion

Decide whether to record all calls or only a certain type, or to enable for a specific group of agents. For example, you may decide to record all client support calls but not internal calls between your team members.

Toggle call recording

The agent can stop and resume a recording at any time during a live call. This is useful especially if the customer has to share sensitive information such as credit card details to purchase an item or pay a bill.

Access recordings from anywhere

Playing back calls is as simple as 1-2-3. Automatic call recording ensures you never miss a beat on the important details shared during any call. Use your computer, tablet or mobile phone to play back call recordings located in your call logs or embedded in CRM contact records.

Share any time you need

No need to download your call recording files if you don’t have to. Just share them quickly from the call logs via a unique link generated for each recording.

Alpha Call Recording Software

Try it for free for 7 days

Enhance call center management

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Call quality control

Unlimited call playback and conversation review help to make sure your agents maintain the very best level of customer service standards for your company.

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Coaching with call playback

Engage your teams in exciting coaching sessions using previously recorded conversations to collectively identify key areas of improvement and supply tips for better performance.

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Compliance made simple

Automatically notify the opposite party that the decision is being recorded and of their right to object to take care of compliance with legal regulations in your jurisdiction.

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Save it for later

Fully control your recording storage preferences. Schedule storage duration beforehand or export (manually or via API) to your own backup locations as often as required .

Interesting features to use with call recording

Call listening

Discreetly join a live call without disturbing either party.

Call whisper

Speak to an agent during a live call without notifying the other party.

Call barging

Jump right into any live call to speak with both parties.

Call logs

View the history of all your calls in detail from your dashboard.

Advanced statistics

Get the right data to better understand and evaluate agent performance.

Benefits of Business Call Recording Software

Rules-based recording

Create a good range of rules like extension number, caller ID received, number dialed, time of day, representative, or other factors. Options can even exclude any confidential conversations

Dispute resolution

Protect your organization against litigation which will arise as a results of verbal agreements over the phone. Stop counting on sales agents or customers to elucidate what happened during a call.

Improve customer service

found out performance reviews and make custom report cards for customer service representatives by using the decision recording software inside the decision recording systems offered by Alpha Call recording 

Improve employee training

Train and improve members of your staff by engaging in real calls with real customers. Use calls from exemplary employees as positive examples, and even provide warnings of situations to avoid.

Contact us today to find out how our IT services
offering in Saudi Arabia can keep your IT running smoothly