Alpha – Call Recording Software
Use Alpha call recording software to easily record, play back, download and store your inbound and outbound business calls. Improve the quality of your customer service and the performance of your support and sales teams or simply retain conversation recordings to comply with the law.
Automatically record all your business phone calls
The most reliable call recording system
Activate automatic call recording and configure recording rules in the click of a button. Maintain full control over your recording and storage preferences for better compliance management and data handling.
Record at your discretion
Decide whether to record all calls or only a certain type, or to enable for a specific group of agents. For example, you may decide to record all client support calls but not internal calls between your team members.
Toggle call recording
The agent can stop and resume a recording at any time during a live call. This is useful especially if the customer has to share sensitive information such as credit card details to purchase an item or pay a bill.
Access recordings from anywhere
Playing back calls is as simple as 1-2-3. Automatic call recording ensures you never miss a beat on the important details shared during any call. Use your computer, tablet or mobile phone to play back call recordings located in your call logs or embedded in CRM contact records.
Share any time you need
No need to download your call recording files if you don’t have to. Just share them quickly from the call logs via a unique link generated for each recording.
Alpha Call Recording Software
Try it for free for 7 days
call center management
Call quality control
Unlimited call playback and conversation review help
Coaching with call playback
Engage your teams in exciting coaching sessions using previously recorded conversations to collectively identify key areas of improvement
Compliance made simple
Save it for later
Fully control your recording storage preferences. Schedule storage duration
Interesting features to use with call recording
Discreetly join a live call without disturbing either party.
Speak to an agent during a live call without notifying the other party.
Jump right into any live call to speak with both parties.
View the history of all your calls in detail from your dashboard.
Get the right data to better understand and evaluate agent performance.
Benefits of Business Call Recording Software
Create a good range of rules like extension number, caller ID received, number dialed, time of day, representative, or other factors. Options can even exclude any confidential conversations
Protect your organization against litigation which will arise as a results of verbal agreements over the phone. Stop counting on sales agents or customers to elucidate what happened during a call.
Improve customer service
found out performance reviews and make custom report cards for customer service representatives by using the decision recording software inside the decision recording systems offered by Alpha Call recording
Improve employee training
Train and improve members of your staff by engaging in real calls with real customers. Use calls from exemplary employees as positive examples, and even provide warnings of situations to avoid.