{"id":10525,"date":"2021-10-18T10:39:39","date_gmt":"2021-10-18T07:39:39","guid":{"rendered":"https:\/\/unifiedway.net\/mitel-call-recording\/"},"modified":"2023-04-05T13:45:09","modified_gmt":"2023-04-05T10:45:09","slug":"%d8%aa%d8%b3%d8%ac%d9%8a%d9%84-%d8%a7%d9%84%d9%85%d9%83%d8%a7%d9%84%d9%85%d8%a7%d8%aa-%d9%85%d9%86-mitel","status":"publish","type":"page","link":"https:\/\/unifiedway.net\/ar\/%d8%a7%d9%84%d9%85%d9%86%d8%aa%d8%ac%d8%a7%d8%aa\/%d8%aa%d8%b3%d8%ac%d9%8a%d9%84-%d8%a7%d9%84%d9%85%d9%83%d8%a7%d9%84%d9%85%d8%a7%d8%aa-%d9%85%d9%86-mitel\/","title":{"rendered":"\u062a\u0633\u062c\u064a\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0645\u0646 Mitel"},"content":{"rendered":"

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Mitel Call Recoding<\/h1>\n

Unifiedway is a Mitel Solution Partner in KSA, providing Mitel Call Recording and Workforce Optimization solutions Enable your organization to quickly capture, archive, organize, playback, and share voice documentation for valuable insight into customer interactions.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/unifiedway.net\/ar\/contact-us\/” url_new_window=”on” button_text=”Click Here” _builder_version=”4.10.8″ _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#a52072″ button_border_color=”#a52072″ button_border_radius=”30px” button_font=”Roboto||||||||” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/unifiedway.net\/wp-content\/uploads\/2021\/09\/MItel-call-recording-1.png” alt=”Mitel Call Recoding” title_text=”MItel call recording 1″ _builder_version=”4.10.7″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.10″ _module_preset=”default” background_color=”#fafafa” global_colors_info=”{}”][et_pb_row _builder_version=”4.10.8″ _module_preset=”default” width_tablet=”85%” width_phone=”80%” width_last_edited=”on|phone” module_alignment=”center” custom_margin_tablet=”-32px||||false|false” custom_margin_phone=”-32px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.8″ _module_preset=”default” text_font=”Roboto||||||||” text_text_color=”rgba(51,51,51,0.71)” text_line_height=”1.8em” header_2_font=”Roboto|500|||||||” header_2_text_align=”center” header_2_text_color=”#0d204e” header_2_font_size=”17px” header_2_line_height=”1.9em” global_colors_info=”{}”]<\/p>\n

Mitel Call Recording in KSA<\/h2>\n

Call Recording for MiCloud enables call recording for users. Users can record telephone calls and then search for, play, and download call recordings from the call recording portal. By default, call recordings are available on the call recording portal for one year. For information about longer-term external storage of call recordings, see\u00a0Managing MiCloud Connect Archiving<\/span>.<\/p>\n

If you are a Decision Maker or Phone Manager, you can activate Call Recording\u00a0for your account. You can enable Call Recording for\u00a0users on your account and you can view and edit Call Recording\u00a0settings from the Connect Portal.<\/p>\n

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[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.10.7″ _module_preset=”default” background_color=”#fafafa” custom_margin_tablet=”-50px||||false|false” custom_margin_phone=”-70px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][et_pb_row _builder_version=”4.10.7″ _module_preset=”default” width=”100%” width_tablet=”85%” width_phone=”84%” width_last_edited=”on|phone” max_width=”1118px” module_alignment=”center” custom_margin=”-55px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.9.10″ _module_preset=”default” text_font=”Roboto||||||||” text_text_color=”rgba(51,51,51,0.79)” text_font_size=”16px” text_line_height=”1.8em” header_2_font=”Roboto||||||||” header_2_text_align=”center” header_2_text_color=”#005082″ header_2_font_size=”30px” header_2_line_height=”1.7em” global_colors_info=”{}”]<\/p>\n

Benefits<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.10.7″ _module_preset=”default” custom_margin_tablet=”” custom_margin_phone=”-21px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Customer experience” use_icon=”on” font_icon=”%%45%%” icon_placement=”left” _builder_version=”4.10.7″ _module_preset=”default” header_font=”Roboto||||||||” body_font=”Roboto||||||||” header_font_size_tablet=”” header_font_size_phone=”15px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”13px” body_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Mitel Call Recorder facilitates organizational training and operational reviews for improved customer service and fraud prevention.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Legal Responsibilities ” use_icon=”on” font_icon=”%%45%%” icon_placement=”left” _builder_version=”4.10.7″ _module_preset=”default” header_font=”Roboto||||||||” body_font=”Roboto||||||||” header_font_size_tablet=”” header_font_size_phone=”15px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”13px” body_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Enjoy configurations to help comply with national and local laws, such as PCI DSS standard.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.10.7″ _module_preset=”default” custom_margin_tablet=”” custom_margin_phone=”-19px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Dispute Resolution” use_icon=”on” font_icon=”%%45%%” icon_placement=”left” _builder_version=”4.10.7″ _module_preset=”default” header_font=”Roboto||||||||” body_font=”Roboto||||||||” header_font_size_tablet=”” header_font_size_phone=”15px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”” body_font_size_phone=”13px” body_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Quickly access recordings to resolve customer disputes, optimize best practices and ensure governance.<\/span><\/p>\n

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Search, transcribe, categorize and analyze interactions for rapid insights and trade reconstruction<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.10.7″ _module_preset=”default” background_color=”#fafafa” custom_margin_tablet=”” custom_margin_phone=”-70px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][et_pb_row _builder_version=”4.10.8″ _module_preset=”default” width_tablet=”85%” width_phone=”80%” width_last_edited=”on|phone” module_alignment=”center” custom_margin_tablet=”-60px||||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.7″ _module_preset=”default” text_font=”Roboto||||||||” text_text_color=”rgba(51,51,51,0.79)” text_font_size=”15px” text_line_height=”1.8em” header_2_font=”Roboto|500|||||||” header_2_text_color=”#0d204e” header_2_font_size=”23px” header_2_line_height=”1.9em” header_2_font_size_tablet=”” header_2_font_size_phone=”16px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

MITEL CALL RECORDER FEATURES<\/h2>\n

[\/et_pb_text][et_pb_blurb use_icon=”on” font_icon=”%%45%%” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.9.10″ _module_preset=”default” body_font=”Roboto||||||||” body_text_color=”rgba(0,0,0,0.7)” global_colors_info=”{}”]<\/p>\n

Automatic recording of external calls continuing through call transfers and redirections<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”%%45%%” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.9.10″ _module_preset=”default” body_font=”Roboto||||||||” body_text_color=”rgba(0,0,0,0.7)” global_colors_info=”{}”]<\/p>\n

Persistent call recording captures \u2018cradle to grave\u2019 caller interactions, including those with IVRs, voicemail, hunt groups, workgroups and other extension type<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”%%45%%” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.9.10″ _module_preset=”default” body_font=”Roboto||||||||” body_text_color=”rgba(0,0,0,0.7)” global_colors_info=”{}”]<\/p>\n

Flexible call record profiles to effectively record what needs to be recorded<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”%%45%%” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.9.10″ _module_preset=”default” body_font=”Roboto||||||||” body_text_color=”rgba(0,0,0,0.7)” global_colors_info=”{}”]<\/p>\n

User control of Save\/No Save and Pause\/Resume of call recording<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”%%45%%” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.9.10″ _module_preset=”default” body_font=”Roboto||||||||” body_text_color=”rgba(0,0,0,0.7)” global_colors_info=”{}”]<\/p>\n

Pause\/Resume support allows agent to not record sensitive information (e.g. customer credit card number,) thereby facilitating PCI compliance<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.10″ background_color=”#d38c3f” background_image=”https:\/\/unifiedway.net\/wp-content\/uploads\/2021\/08\/pexels-photo-296886-blue-1.jpg” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”3.25″ global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.10.8″ header_font=”||||||||” header_2_font=”|800|||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”46px” header_3_font=”Roboto|700|||||||” header_3_text_color=”#FFFFFF” header_3_font_size=”32px” header_3_line_height=”1.2em” animation_style=”slide” animation_direction=”left” animation_duration=”2000ms” animation_intensity_slide=”8%” header_3_font_size_tablet=”24px” header_3_font_size_phone=”24px” header_3_font_size_last_edited=”on|phone” header_3_line_height_tablet=”” header_3_line_height_phone=”1.4em” header_3_line_height_last_edited=”on|phone” header_2_text_shadow_style=”preset3″ header_2_text_shadow_horizontal_length=”0.03em” header_2_text_shadow_vertical_length=”0.03em” header_2_text_shadow_blur_strength=”0.05em” global_colors_info=”{}”]<\/p>\n

Ready to take your business to the next level?<\/h3>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_button button_url=”#” button_text=”Call us now ” button_alignment=”center” button_alignment_tablet=”right” button_alignment_phone=”right” button_alignment_last_edited=”on|phone” _builder_version=”4.10.7″ custom_button=”on” button_text_size=”16px” button_text_color=”#0d204e” button_bg_color=”#ffffff” button_border_width=”0px” button_border_radius=”0px” button_font=”Roboto|700|||||||” custom_margin=”25px||” custom_padding=”12px|30px|9px|30px|false|true” box_shadow_style=”preset1″ box_shadow_blur=”25px” box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.10″ _module_preset=”default” background_color=”#fafafa” global_colors_info=”{}”][et_pb_row _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.7″ _module_preset=”default” text_font=”Roboto||||||||” text_font_size=”16px” text_line_height=”1.8em” header_2_font=”Roboto|500|||||||” header_2_text_align=”center” header_2_text_color=”#0d204e” header_2_font_size=”33px” header_2_line_height=”1.3em” header_3_font=”Roboto||||||||” header_3_text_align=”center” header_3_text_color=”#0d204e” header_3_line_height=”1.7em” header_3_font_size_tablet=”” header_3_font_size_phone=”18px” header_3_font_size_last_edited=”on|phone” header_3_line_height_tablet=”” header_3_line_height_phone=”1.5em” header_3_line_height_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

CHARACTERISTICS OF OUR Unifiedway TEAM<\/h3>\n

Providing your business with a quality IT service is our passion.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”ONSITE AND REMOTE IT ASSISTANCE” image=”https:\/\/unifiedway.net\/wp-content\/uploads\/2021\/08\/001-call-center.png” _builder_version=”4.9.10″ _module_preset=”default” header_font=”Roboto|500|||||||” header_text_align=”center” header_text_color=”#000000″ header_font_size=”14px” header_line_height=”1.3em” body_font=”Roboto||||||||” body_text_align=”center” body_line_height=”1.8em” text_orientation=”center” module_alignment=”center” global_colors_info=”{}”]<\/p>\n

Our Remote Network Support is deployable in the small-to-medium-sized business, to conduct intelligent offsite network support.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”SOLVING IT PROBLEMS ON TIME” image=”https:\/\/unifiedway.net\/wp-content\/uploads\/2021\/08\/002-time-check.png” _builder_version=”4.9.10″ _module_preset=”default” header_font=”Roboto|500|||||||” header_text_align=”center” header_text_color=”#000000″ header_font_size=”14px” header_line_height=”1.3em” body_font=”Roboto||||||||” body_text_align=”center” body_line_height=”1.8em” text_orientation=”center” module_alignment=”center” global_colors_info=”{}”]<\/p>\n

For more than 35 years, we have been responding quickly and solving problems that many companies had in KSA.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”SUSTAINABLE AND RESILIENT INFRASTRUCTURE” image=”https:\/\/unifiedway.net\/wp-content\/uploads\/2021\/08\/003-save.png” _builder_version=”4.9.10″ _module_preset=”default” header_font=”Roboto|500|||||||” header_text_align=”center” header_text_color=”#000000″ header_font_size=”14px” header_line_height=”1.3em” body_font=”Roboto||||||||” body_text_align=”center” body_line_height=”1.8em” text_orientation=”center” module_alignment=”center” global_colors_info=”{}”]<\/p>\n

Our sustainable and resilient infrastructure is supported by skilled technical professionals that address your business unique challenges and maximize the value of your IT investments.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”MULTI-LANGUAGE ASSISTANCE” image=”https:\/\/unifiedway.net\/wp-content\/uploads\/2021\/08\/004-language.png” _builder_version=”4.9.10″ _module_preset=”default” header_font=”Roboto|500|||||||” header_text_align=”center” header_text_color=”#000000″ header_font_size=”14px” header_line_height=”1.3em” body_font=”Roboto||||||||” body_text_align=”center” body_line_height=”1.8em” text_orientation=”center” module_alignment=”center” global_colors_info=”{}”]<\/p>\n

We speak your language. Our IT team is ready to assist you<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”IT SPECIALIZED ACCOUNT MANAGER” image=”https:\/\/unifiedway.net\/wp-content\/uploads\/2021\/08\/005-technical-support.png” _builder_version=”4.9.10″ _module_preset=”default” header_font=”Roboto|500|||||||” header_text_align=”center” header_text_color=”#000000″ header_font_size=”14px” header_line_height=”1.3em” body_font=”Roboto||||||||” body_text_align=”center” body_line_height=”1.8em” text_orientation=”center” module_alignment=”center” global_colors_info=”{}”]<\/p>\n

Once we start working together, we will assign an IT account manager that will remain with you through every requirement your business might need<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”MULTIPLE AREAS OF EXPERTISE” image=”https:\/\/unifiedway.net\/wp-content\/uploads\/2021\/08\/006-checklist.png” _builder_version=”4.9.10″ _module_preset=”default” header_font=”Roboto|500|||||||” header_text_align=”center” header_text_color=”#000000″ header_font_size=”14px” header_line_height=”1.3em” body_font=”Roboto||||||||” body_text_align=”center” body_line_height=”1.8em” text_orientation=”center” module_alignment=”center” global_colors_info=”{}”]<\/p>\n

Unifiedway has a wide range of knowledge for IT Support, Network Solutions, Security, CCTV Solutions, and more.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.6″ _module_preset=”default” header_3_font=”Roboto||||||||” header_3_text_align=”center” header_3_text_color=”#0d204e” header_3_font_size=”48px” header_3_font_size_tablet=”” header_3_font_size_phone=”30px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

PARTNER<\/h3>\n

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